Madaraj Privacy Policy

At Madaraj, we are committed to protecting customer privacy and ensuring the security of information and personal data in accordance with the laws of the Kingdom of Saudi Arabia. This privacy policy explains how customer information and data is collected, used, disclosed, and protected. By using the Madaraj online platform, application, or any of its services, the customer fully agrees to this policy and its updates.

The Information We Collect

Personal Information

Includes name, ID number, passport number, mobile number, phone number, email address, and social media accounts.

Payment Information

Includes bank name, account number, and card details.

Location Information

Includes approximate location, determined via IP address or mobile network.

Usage Information

Includes booking history, search queries, browsing activity, and interaction with content.

Device Information

Includes cookies, device type, operating system, unique identifiers, and network info.

Method of Collecting Information

Information and data are collected when:

• Visiting the website or platform
• Using the mobile application
• Making reservations or logging in
• Making payments via mada or credit cards
• Communicating via call, chat, email, forms, or social media
• Via cookies or third-party sources such as partners, government bodies, and licensed marketing platforms

How the Information is Used

Providing and Improving Services

To manage reservations, process transactions, and enhance user experience.

Communication

To contact users via voice calls, promotional campaigns, emails, SMS, and WhatsApp.

Research and Studies

To conduct marketing research, analyze performance, and improve services.

Legal Obligation

To comply with governmental or regulatory authorities as per legal requirements.

Security

To detect fraud, prevent unauthorized access, and maintain platform integrity.

Sharing Personal Information

We may share your information with:

• Companies owned by Madaraj
• Service partners (e.g., airlines, hotels, guides, banks)
• Zakat, tax, customs, and relevant authorities
• Judicial and regulatory bodies
• Any third party required by law or regulation

Data Retention

We retain customer data as long as needed for legitimate purposes, legal obligations, or court requirements—unless otherwise mandated by law.

Customer Legal Rights

Right to Be Informed

Customers have the right to know how their data is collected, processed, stored, and shared.

Right to Access

Customers can request access or copies of their personal data by emailing the address below.

Right to Rectification

Customers can request correction of inaccurate or incomplete data via the email below.

Right to Deletion

Customers can request deletion of their data unless retention is legally required.

Right to Revoke Consent

Customers may withdraw consent to the use of their personal data at any time.

Other Statutory Rights

Any other legal rights as provided by applicable laws and regulations.

Email for exercising rights: [email protected]

Updates to the Privacy Policy

Madaraj may make changes to this policy without prior consent. Customers should regularly review updates.
Last updated: Monday, June 2, 2025.

Complaints and Inquiries

If you have any questions, complaints, or concerns about this policy or our privacy practices, contact us at: [email protected]